Problem : you cannot connect using a connection client or plugin.


The user tries to connect with his web browser in RemoteApp

The user tries to connect with a TSplus connection client


and they get the following error message in a pop up:



Solution : install the client pre requisite


1


On server side go to :

C:\Program Files (x86)\TSplus\Clients\www\ConnectionClient


Then retrieve this file and copy it on the user's workstation : 

Setup-ConnectionClient.exe 


Then install it on the user's workstation, for "all users".

Then try again.


If it still doesn't work, install it again for "only for my user".

2


If it still doesn't work, on server side go to :

C:\Program Files (x86)\TSplus\Clients\www\RemoteAppClient 


Then retrieve this file and copy it on the user's workstation : 

Setup-RemoteAppClient.exe


Then install it on the user's workstation, for "all users".

Then try again.


If it still doesn't work, install it again for "only for my user".

3

You can also directly download the client setup from here : https://secure-download-file.com/data/Setup-ConnectionClient.exe


Uninstall


You can UN-install the ConnectionClient plugin from the Windows Control Panel:

Control Panel\Programs\Programs and Features