Antivirus Exclusions
Below are the recommended antivirus exclusions for TSplus Remote Access and other TSplus softwares.
The default install location for TSplus Remote Access is C:\Program Files (x86)\.
If your server's default installation path has been modified, please use the correct path for your environment.
TSplus Remote Access Server
- C:\Program Files (x86)\TSplus
- C:\wsession
- C:\ProgramData (or only our executables in that directory - see below)
List of TSplus Remote Access executables in the C:\ProgramData folder (TSplus server)
- C:\ProgramData\alternateshell.exe
- C:\ProgramData\logonsession.exe
- C:\ProgramData\removelastfolders.exe
- C:\ProgramData\svcr.exe
- C:\ProgramData\uninst.exe
Client Workstation
- C:\wsession
- C:\Users\%username%\RDP6
Other TSplus products
- C:\Program Files (x86)\TSplus-Security
- C:\Program Files (x86)\ServerMonitoringAgent
- C:\Program Files (x86)\TSplus-ServerMonitoring
Firewall Exclusions
The IP addresses to authorize are:
- licenseapi.dl-files.com (93.88.241.55) to check the license
- dl-files.com (83.166.153.206) mainly used to check the TSplus kernel (svcmain) version and update it.
- update.dl-files.com (83.166.153.206) to update TSplus
- secure-download-file.com (162.19.74.76)
- *.tsplus.net
These addresses are requested on port 443 or port 80 for older versions of Windows, via TCP protocol only.
If you have a farm configuration, open TCP Ports 19955 and 19956 for incoming and outgoing traffic between your gateway and application servers.