Antivirus Exclusions


Below are the recommended antivirus exclusions for TSplus Remote Access and other TSplus softwares. 


The default install location for TSplus Remote Access is C:\Program Files (x86)\. 

If your server's default installation path has been modified, please use the correct path for your environment.



TSplus Remote Access Server 

  • C:\Program Files (x86)\TSplus
  • C:\wsession
  • C:\ProgramData (or only our executables in that directory - see below)


List of TSplus Remote Access executables in the C:\ProgramData folder (TSplus server)

  • C:\ProgramData\alternateshell.exe
  • C:\ProgramData\logonsession.exe
  • C:\ProgramData\removelastfolders.exe
  • C:\ProgramData\svcr.exe
  • C:\ProgramData\uninst.exe


Client Workstation

  • C:\wsession
  • C:\Users\%username%\RDP6


Other TSplus products

  • C:\Program Files (x86)\TSplus-Security
  • C:\Program Files (x86)\ServerMonitoringAgent
  • C:\Program Files (x86)\TSplus-ServerMonitoring


Firewall Exclusions


Outbound traffic:


These addresses are requested on TCP port 443 or, for older versions of Windows, on TCP port 80.

  • licenseapi.dl-files.com (93.88.241.55) - to check the license
  • dl-files.com (83.166.153.206) - mainly used to check the TSplus Remote Access kernel (svcmain) version and update it 
  • update.dl-files.com (83.166.153.206) - to update TSplus
  • secure-download-file.com (162.19.74.76)
  • *.tsplus.net


Inbound traffic:


If you have the Remote Access Web Mobile or Enterprise editions, the HTTP and HTTPS ports should be allowed through your firewall (default TCP/UDP 80 and TCP/UDP 443). By default, users can connect to the Remote Access server over HTTP/HTTPS using any available connection method, including RDP, RemoteApp, and the HTML5 client. Your RDP port (default 3389) does not need to be opened on your firewall when using these editions. 


However, if you are using the Desktop edition of Tsplus Remote Access, the RDP port (default TCP/UDP 3389) must be open, as it is the only port available for client connections.


If you have multiple TSplus Remote Access servers in a farm configuration, TCP Ports 19955 and 19956 need to be open between your gateway and application servers.