When an issue appears, it is recommended to enable the creation of logs and check them.

The Support Team might also need the logs to understand the issue you are dealing with.

To activate the creation of logs:

  • open Advanced Security
  • go to 'Settings'
  • go to 'Advanced'
  • go to 'Logs'

Then activate the necessary logs.

NB: log generation can consume ressources. We recommend activating the log creation only when needed.

To retrieve the logs, open an Explorer and head here:

C:\Program Files (x86)\TSplus-Security\logs