TSplus Helpdesk

Common questions 93

• How can users change their password?
• How to keep an Html 5 session connected after closing the browser
• How to create a user local folder?
• Can I stream music and video?
• How to create a shared folder?

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Troubleshooting 60

• File copy between server and workstation is very slow
• My users are losing their connections. Why?
• When I publish an application, the session starts and logs off immediately
• I'm having some graphic issues, how can I optimize the display of my remote session ?
• RDP connection error or connection not available or no more license available

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Error messages 10

• Event ID:7011 Source:Service Control Manager A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service
• error HTML5 Internet Access
• No more sessions available, Please reconnect later.
• Connection Client - user always asked to enter credentials
• Error: cannot connect to the local service. Try restarting SVCE.

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