Advanced Configuration & Troubleshooting

Load balancing & Failover - an error occurred while trying to retrieve your settings
If you get this error message: Load balancing & Failover An error occurred while trying to retrieve your settings (0-0). Please try again, or cont...
Thu, 24 Mar, 2022 at 2:42 PM
How can I get a free valid SSL(HTTPS) certificate?
In order to get a "green padlock" in your web-brower on a TSplus Web Access page, you will need a valid SSL certificate and access your domain by H...
Fri, 16 Nov, 2018 at 10:06 PM
How to activate HSTS header and/or OCSP stapling
A: By default HSTS is disbaled because few customers still accessed  http://links  from  https://pages  for same domain so this option is not enabled b...
Mon, 30 Sep, 2019 at 9:26 PM
Only two users can connect at the same time
Scenario: Your license allows more than 2 users, however Remote Access allows no more than 2 concurrent connections. 1 - Please update Remote Access instal...
Thu, 10 Mar, 2022 at 2:54 PM
How to customize WinXshell
For the right click on Start button, you can customize the list of the displayed features. Open the folder C:\wsession\WinXshell Edit with Notepad the...
Thu, 25 Apr, 2019 at 10:23 AM
How do I change the port of the web server?
Open an Admin Tool and click on the Web tile. Then click on the "Manage Web Servers" tile: At the bottom of the window, you can ...
Thu, 10 Mar, 2022 at 1:52 PM
How to add a custom HTTP Header
Some use case might require that Terminal Service Plus web server returns one or more custom HTTP Headers in addition to the standard ones, as example few p...
Wed, 18 Dec, 2019 at 2:17 PM
Java OpenJDK JRE failed to install
This happens when Java OpenJDK JRE fails to install by itself. To solve the issue you need to install Java manually: - download Java from here: Openjd...
Fri, 12 Apr, 2019 at 11:18 AM
How to bind HTML5 as iframe, call as popup etc.?
There are two basic ways how you may pass sensitive data to HTML5 client and bind html5.html page into your actual parent page as iframe or call it as popup...
Thu, 10 Feb, 2022 at 3:26 PM
How to change default starting parameters of HTML5 gateway?
Each time TSplus starts the HTML5 gateway it generates automatically the file *\Clients\webserver\runwebserver.bat Let's assume you want to change the ...
Sat, 1 Dec, 2018 at 10:16 PM