Troubleshooting
Here you will find various solutions to common problems encountered when setting up TSPlus.
If you experience visual issues on the character fonts such as this example: Then you need to disable font smoothing with a GPO. In the Defau...
Thu, 30 May, 2019 at 4:28 PM
By default TSplus doesn't create logs, to avoid performance issues. Logs exist to find more easily the origin of the errors encountered on TSplus an...
Thu, 18 Feb, 2021 at 2:27 PM
To solve this issue, on the server side you will need to edit a file in the TSplus installation path. Go to C:\Program Files (x86)\TSplus\Clients\www\so...
Wed, 19 Jun, 2019 at 11:03 AM
You are experiencing such display: This issue is related to the use of the fast user switching mode, which you can disable by following this procedure...
Mon, 15 Jul, 2019 at 12:00 PM
Unfortunately this can happen, after a Windows update or after the installation of a third party software. To find the login username: - reboot the serv...
Mon, 15 Jul, 2019 at 6:23 PM
This solution fixes two issues: - a black Screen appears in Remote Desktop under Windows 10 Pro v.1903 - the mouse vanishes (not usable) on the second sc...
Mon, 22 Jul, 2019 at 4:46 PM
You inherit from Windows installation default settings on a the very first connection for each user. You will need to assign a full remote desktop for ...
Tue, 6 Aug, 2019 at 6:00 PM
Your server is being slowed down by brute force attacks / DDOS. Therefore it can't handle new connections correctly. Update your server's OS t...
Thu, 22 Aug, 2019 at 3:46 PM
Issue: The Remote App applications keep going to the background, and local applications take priority and “hide” the remote app applications behind them. ...
Tue, 8 Oct, 2019 at 4:00 PM
To copy and paste, we recommend using the key combination Ctrl+C, Ctrl+V. To paste using the right-click you need to use the Clipboard option: Summary...
Tue, 8 Nov, 2022 at 3:20 PM