Troubleshooting
Here you will find various solutions to common problems encountered when setting up TSPlus.
Web browsers usually scale the resulting picture if the monitor resolution is not set to 100%, or if any kind of browser zoom is present. That doesn'...
Thu, 17 Sep, 2020 at 8:56 AM
Cloning a server to save time is possible, but it will break the license system if too many settings are different. This is the process: IF MAC addres...
Mon, 26 Oct, 2020 at 11:50 AM
Problem: Some users are getting a black box on the left side of their screen when loading TSplus, and it only happens on certain servers. Solution: ...
Wed, 18 Nov, 2020 at 12:09 PM
You are encountering this problem with web credentials: You enter no web password and the "allow empty password" option is enabled, but it is...
Wed, 25 Nov, 2020 at 11:43 AM
For some reason you have no color or border shading on windows applications. This is not related to TSplus itself. This behavior is actually related to...
Tue, 26 Jan, 2021 at 10:18 AM
RemoteApp Web Client “RemoteApp Client” message boxes with an “error code” The screenshot below is an example of such a message box: ...
Thu, 11 Feb, 2021 at 10:37 AM
If you install Scanner for RDP from Fabulatech software on a server with TSplus, and reboot the machine, after the login, the screen might turn black and no...
Tue, 16 Feb, 2021 at 10:45 AM
You will always be able to launch a full remote desktop as an administrator by pressing ctrl + alt + end, which will display the task manager, allowing you...
Mon, 1 Mar, 2021 at 11:46 AM
Microsoft has for some reason prevented the possibility of redirecting some peripherals on its server operating system. We do not have an extensive list o...
Wed, 10 Mar, 2021 at 2:24 PM
The browser bug is related to previous Windows patch KB5000802/ KB5000808 The issue has been reported even for Firefox, not only for Chrome/Edge. It is alre...
Wed, 24 Mar, 2021 at 10:19 AM