Troubleshooting
Here you will find various solutions to common problems encountered when setting up TSPlus.
First of all, check the power settings on client and server side, they are usually at cause. In the AdminTool, click on the Server tile and click on &quo...
Wed, 24 Apr, 2019 at 6:33 PM
Cause: This happens when the user profile hasn't been properly created. Solution: - In the AdminTool, in Applications, assign the Microsoft Re...
Tue, 28 May, 2019 at 11:32 AM
Sometimes when printing using Universal Printer the client won't print. A working pdf reader must be installed to solve this issue. If a pdf reader l...
Thu, 25 Apr, 2019 at 9:59 AM
If you discover having too much .mdmp files, then you need to : - update Java, update TSplus - change the Java settings to disable log generation
Thu, 25 Apr, 2019 at 3:56 PM
When using RemoteApp you can't 'just' disconnect/reconnect. You need to do a proper logoff. However you can force your users to logoff instea...
Thu, 25 Apr, 2019 at 3:57 PM
When assigning the Remote Taskbar, it will display the application's shortcuts present in the user's profile. This is visible at C:\Users\%USERN...
Thu, 25 Apr, 2019 at 3:59 PM
As indicated in our documentation, RemoteApp doesn't work with Windows Server 2019 Essentials. "Windows Server 2019 Essentials Edition does not...
Mon, 6 May, 2019 at 3:50 PM
Teamviewer is known to sometimes conflict with RDP, thus with TSplus. Please check these links regarding the issue: https://community.teamviewer.com...
Mon, 6 May, 2019 at 5:19 PM
We do not develop specific drivers for hardware redirection and use standard feature from windows. You need to install the exact same version of device dr...
Mon, 25 Mar, 2024 at 11:34 AM
Please check the versions of svcr.exe in the following folders. In each folder there should be the svcr.exe file and they all need to be at the same versio...
Tue, 28 May, 2019 at 7:13 PM